By harnessing the power of XactAnalysis, David Morse & Associates, the largest independent adjusting firm in California, has developed a claims management solution that helps its staff monitor and enhance company performance, reduce claims cycle times, and improve customer service.

Since adopting this management approach at the beginning of 2009, DMA has exceeded each monthly benchmark set by one of its major insurance carrier clients and has doubled the amount of work it receives from that client. Compared to industry averages, DMA adjusters are also four times faster at contacting policyholders, 50 percent faster at inspecting property losses, and twice as fast at reporting results.

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