Xactware

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Punchlist Manager helps McCall Homes boost customer satisfaction to 97%

Like every thriving business, McCall Homes faced growing pains. When they implemented Punchlist Manager to manage their warranty department, they improved customer satisfaction from 80% to 97%, leading to increased referrals and even greater growth.

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Customer Spotlight: LV= General Insurance

When LV= General Insurance, the U.K.’s largest friendly society, switched to Xactimate, XactAnalysis, and ClaimXperience from Verisk, not only did their business accelerate, but their customer satisfaction shot up dramatically.

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Crawford & Company reduces claim cycle time across entire organization using Xactware suite of tools

What does the world’s largest publicly traded adjusting firm do to synchronize, consolidate, and streamline its operations? See how Crawford uses the Xactware suite of tools and Geomni imagery to handle its roughly 1.7 million claims per year and reduce average claim cycle times by two days.

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CIS Group Anticipates Client Needs with Xactware Suite of Tools

Serving all of Texas, CIS Group has relied on the Xactware suite of products for over 20 years to ensure consistency and efficiency in delivering top-notch claims service to both policyholders and adjusters.

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Level Creek Grows 300% Using Restoration Manager

When the “polar vortex” of 2014 hit the region around Buford, Georgia, Level Creek Property Restoration needed to ramp up its operations to handle the influx of claims. But keeping track of all the moving pieces in the midst of that growth called for more than whiteboards and notebooks. This short video details why Level Creek chose Restoration Manager to help with that growth. CEO/Owner Andy Mason describes how the tool’s ability to track and document every aspect of every…

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Pilot Catastrophe Services uses Xactware tools to handle flood claims.

Pilot Catastrophe Service uses Xactimate tools and XactAnalysis reporting to handle flood claims, sketch complex layouts, and comply with NFIP standards. Learn why they’ve chosen Xactware tools like ClaimXperience to manage the most complicated types of claims in North America.

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JRCC Cuts Estimating Time in Half with Xactimate mobile

Located in rural Moses Lake, Wash., JRCC (Just Right Cleaning & Construction) is a full-service clean-up and construction business that provides for all of its customers’ needs, from cleaning and contents pack out to rebuilding damaged homes. For the past two years, JRCC has used Xactimate mobile, which operates on most mobile devices, to help JRCC’s estimators complete this crucial part of the restoration process in a fraction of the time it took previously. Xactimate…

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Eberl Claims Service Improves Efficiency by 20 Percent with XactAnalysis

In 2011, Eberl Claims Service finally had enough. For five years, the nationwide provider of claims adjusting services used two claims systems to handle the property, liability, and auto claims it received from insurance carriers. Operating on multiple systems caused bottlenecks in the claims process and significantly limited the company’s ability to monitor claims and report on performance. By moving all of its claims into XactAnalysis, Eberl achieved a 20-percent increase in efficiency…

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O'Donnell Brothers Saves 25 Percent on Pack-out Labor Costs

At any given time, O’Donnell Brothers Professional Furniture Restoration Service must track hundreds of thousands of household items stored in its warehouse. To keep tabs on these items, as well as to streamline the contents restoration process, O’Donnell Brothers counts on Xactware’s pack-out solution, ContentsTrack™. Available for online and mobile platforms, ContentsTrack helps O’Donnell Brothers record, categorize, and track personal property throughout the…