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03:37

Punchlist Manager helps McCall Homes boost customer satisfaction to 97%

Like every thriving business, McCall Homes faced growing pains. When they implemented Punchlist Manager to manage their warranty department, they improved customer satisfaction from 80% to 97%, leading to increased referrals and even greater growth.

03:01

Customer Spotlight: LV= General Insurance

When LV= General Insurance, the U.K.’s largest friendly society, switched to Xactimate, XactAnalysis, and ClaimXperience from Verisk, not only did their business accelerate, but their customer satisfaction shot up dramatically.

03:03

Crawford & Company reduces claim cycle time across entire organization using Xactware suite of tools

What does the world’s largest publicly traded adjusting firm do to synchronize, consolidate, and streamline its operations? See how Crawford uses the Xactware suite of tools and Geomni imagery to handle its roughly 1.7 million claims per year and reduce average claim cycle times by two days.

02:41

CIS Group Anticipates Client Needs with Xactware Suite of Tools

Serving all of Texas, CIS Group has relied on the Xactware suite of products for over 20 years to ensure consistency and efficiency in delivering top-notch claims service to both policyholders and adjusters.

03:24

Level Creek Grows 300% Using Restoration Manager

When the “polar vortex” of 2014 hit the region around Buford, Georgia, Level Creek Property Restoration needed to ramp up its operations to handle the influx of claims. But keeping track of all the moving pieces in the midst of that growth called for more than whiteboards and notebooks. This short video details why Level Creek chose Restoration Manager to help with that growth. CEO/Owner Andy Mason describes how the tool’s ability to track and document every aspect of every…

02:26

Pilot Catastrophe Services uses Xactware tools to handle flood claims.

Pilot Catastrophe Service uses Xactimate tools and XactAnalysis reporting to handle flood claims, sketch complex layouts, and comply with NFIP standards. Learn why they’ve chosen Xactware tools like ClaimXperience to manage the most complicated types of claims in North America.

04:27

JRCC Cuts Estimating Time in Half with Xactimate mobile

Located in rural Moses Lake, Wash., JRCC (Just Right Cleaning & Construction) is a full-service clean-up and construction business that provides for all of its customers’ needs, from cleaning and contents pack out to rebuilding damaged homes. For the past two years, JRCC has used Xactimate mobile, which operates on most mobile devices, to help JRCC’s estimators complete this crucial part of the restoration process in a fraction of the time it took previously. Xactimate…

02:55

Homeland Streamlines Cost Estimation with XactPRM

‪https://www.xactware.com — Becoming a trusted advisor is the pinnacle of the field servicing industry. Clients need assurance that vendor bids are consistent and appropriate for the work required to get assets back on the market. Homeland Field Services has improved the consistency of its repair bids and increased its bid approval rate by using Xactware’s property preservation and repair estimating solution, XactPRM. XactPRM is an online solution designed to help professionals…

02:57

Louisiana Citizens Transforms Catastrophe Claims Handling

When catastrophe strikes, insurance carriers must be prepared to handle the flood of claims quickly and thoroughly. After its experience with Hurricane Katrina in 2005, Louisiana Citizens Property Insurance set out to transform its claims-handling approach to inspect losses more consistently, improve communication with outside vendors, and monitor claims progress more effectively. By fully integrating Xactware products and services, Louisiana Citizens was able to achieve all these goals and…