In 2011, Eberl Claims Service finally had enough. For five years, the nationwide provider of claims adjusting services used two claims systems to handle the property, liability, and auto claims it received from insurance carriers. Operating on multiple systems caused bottlenecks in the claims process and significantly limited the company’s ability to monitor claims and report on performance.
By moving all of its claims into XactAnalysis, Eberl achieved a 20-percent increase in efficiency and reduced operating expenses as much as 18 percent. In addition, company managers can now track and report on claims activity much more easily.
“XactAnalysis is awesome,” said Jennifer Whiteaker-Hevelone, executive director of Eberl. “It allows us consistency throughout the entire operation. It’s the one-stop shop so our CEO can sit down and run a report at any given point, and it shows him how our entire claims operation is going.”
Learn more about Eberl Claims Service.
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